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A front desk that never puts a patient on hold
Practices lose patients to voicemail and staff to paperwork. AI answers, schedules, checks insurance details and types intake forms, with a person one step away.
- 07:30Patient called to move Thursday's visit. Rescheduled to Friday 2:20, reminder updated.
- 08:05New patient intake form received. 22 fields entered, insurance card flagged as expired, patient texted.
- 12:15Referral fax read, patient created, appointment offered by text.
- 19:40After hours call describing chest pain. Transferred to the nurse line immediately.
What AI takes over
Six integrations, in the order most offices in your trade add them.
Phone
Answers every call, schedules and reschedules, gives directions and prep instructions, sends urgent calls to the nurse line.
Email inbox
Handles referral emails, records requests and appointment questions, drafts anything clinical for staff review.
Documents
Types intake forms, insurance cards and referrals into the record, flags expired coverage before the visit.
Website chat
Lets patients book, ask about hours and insurance, and request records without calling.
Back office
Sends reminders, recalls overdue patients, follows up on unpaid statements.
Monitoring
Watches no-show rates, phone wait times and daily spend, and reports every morning.
Systems we connect
- Practice scheduling and EHR calendars
- Intake and consent forms
- Insurance cards and referrals
- Reminder and recall lists
- Billing and patient statements
Using something else? If it has an official connection or sends email notifications, it can be wired in.
What stays with people
- Anything with money in it, until you say otherwise
- Any caller who asks for a person
- Anything the AI is not sure about, which it says out loud
- The final word on every answer it gives, reviewed with you monthly
Questions from clinics and hospitals
Is this HIPAA compliant?
The setup uses vendors that sign a Business Associate Agreement and keeps data inside your systems. We review the flow with you before anything goes live.
What about emergencies?
Emergency words trigger an immediate transfer to the number you set, before anything else happens.
Your systems stay yours
Nothing to migrate and nothing new to learn. AI plugs into the phone number, inbox, calendar and books you already use, and a person is always one step away.
- Week 1: we map your calls, emails and paperwork
- Weeks 2 and 3: we build and test on your real cases
- Week 4: live, with a person watching every hand-off
- Every month: we tune what it says and what it may do